Hotel Housekeeping Policy for Guests
Welcome to our hotel! To ensure a pleasant and comfortable stay for everyone, we kindly ask all guests to follow these guidelines:
Booking & Check-in/Out:
- Booking: Please ensure accurate information is provided during the booking process.
- Deposit: A reservation deposit of $50 is required to secure your stay. This deposit guarantees your room booking and will be refunded upon check-out. For detailed payment instructions, please refer to your reservation confirmation email.
- Arrival & Departure: Follow the hotel’s check-in and check-out times for a smooth process.
- Payment: Full payment is required upon check-in unless arranged otherwise.
- Cancellation/No-Show:
Daily Rate Bookings: Guests on a daily rate can cancel free of charge and will receive a refund for any unused nights, excluding the current day’s charges.
Weekly Rate Bookings: Weekly rate bookings are non-refundable, and no refunds will be issued in case of cancellation or no-show.
Room Care:
Please avoid damaging or removing items from the room. Damages may lead to additional charges.
Use of Public Areas:
- Guests may use public areas, including bathrooms, showers, living rooms, and kitchens. Please be considerate of other guests when using these spaces.
- Public items such as the TV, refrigerator, microwave, oven, kitchenware, and tableware must be used responsibly and returned to their original places after use.
- No Entry to Bar & Bistro During Non-Business Hours: Guests are not permitted to enter the bar & bistro outside of regular operating hours.
Quiet Hours:
To maintain a peaceful environment, please keep noise levels low between 10 PM and 7 AM.
No Smoking:
Smoking is strictly prohibited in all indoor areas, including private rooms and shared spaces. However, guests may smoke in designated smoking areas outside the hotel. Please dispose of cigarette butts responsibly.
Unlawful Behavior:
Engaging in illegal activities on hotel premises is strictly forbidden. Violations may result in immediate eviction and legal action.
Fire Safety:
- Do not tamper with smoke detectors, fire alarms, or fire extinguishers.
- Cooking is not allowed in guest rooms. Please use designated kitchen facilities if available.
- Avoid using open flames, candles, or any devices that could cause a fire inside the hotel.
- Familiarize yourself with the nearest fire exits and evacuation procedures. In case of an emergency, follow hotel staff instructions and evacuate promptly.
Cleanliness:
Kindly clean up after yourself, especially in shared areas. Dispose of trash in the appropriate bins, and avoid leaving personal belongings unattended in public spaces.
Respect for Other Guests:
- Be considerate of other guests’ comfort and privacy. Avoid disruptive behavior in both private and shared spaces.
- Group gatherings and parties are not permitted in guest rooms or public areas, to ensure a peaceful environment for all.
Compliance:
Please adhere to all hotel rules and follow instructions from the staff. Failure to follow these policies may result in penalties or termination of your stay.
Data Protection:
- We are committed to protecting your privacy. Any personal information collected during your stay will be securely stored and processed in compliance with data protection regulations.
- Your information will not be shared with third parties without your consent, except as required by law.
Thank you for your cooperation. We hope you enjoy a pleasant and comfortable stay at our hotel!